For Patients
Clinic Policies & Patient Information
At Andrew Place Clinic, we aim to provide high-quality, timely, and compassionate care for all our patients. To help you get the most from your visit, please take a moment to review the following information about appointments, results, prescriptions, and other clinic services.
Medical Records Transfer
- You may request transfer of your medical records to another clinic at any time.
- A signed Medical Consent Transfer Form is required.
- An administration fee of $20 applies.
My Health Record
My Health Record is Australia’s secure, national electronic health record system that allows you and your healthcare providers to access a summary of your key health information online—anytime and anywhere, including in emergencies. It can include immunisation history, medications, allergies, pathology and imaging results, prescription records, and hospital discharge summaries. You can view and manage your record via your ‘myGov’ account or the ‘my health’ mobile app. Our doctors and nurses are happy to update your My Health Record during your consultation, helping ensure your information is accurate and kept up to date.
Please speak with your Doctor or Nurse to find out more.
Home Visits
Some of our doctors provide home visits in certain circumstances, usually for our regular, long-term patients. Because factors such as distance, medical needs, and individual situations are considered, home visits are offered at the doctor’s discretion. If you believe a home visit may be appropriate for you or a family member, please contact our reception team to discuss your needs.
Other Services to Support our Patients
After-Hours Locum Service: (03) 9429 5677
Emergency: Call 000 or attend your nearest emergency department.
Local Emergency Departments:
Northern Hospital: (03) 8405 8000
Austin Hospital: (03) 9496 5000
Royal Children’s Hospital: (03) 9345 5522
Mercy Hospital for Women: (03) 8458 4444
John Fawkner Private Hospital: (03) 9385 2500
Epworth Richmond Private Hospital: (03) 9506 3000
Mental Health 24hr Crisis Line: 1300 874 243 (1300 TRIAGE)
Primary Priority Care Centre (non-life-threatening):
- Heidelberg: (03) 9000 9276
- Epping: (03) 9422 2220
AI Scribe
At Andrew Place Clinic, some doctors use a secure AI scribe to assist with clinical documentation. With your consent, the AI scribe can transcribe and summarise parts of your visit directly into your medical record. All information is handled under strict privacy and security standards, and your clinician reviews and approves all notes before they are saved. If you have any questions or concerns about the AI scribe, please speak with your doctor or contact our reception team.
Your health starts here
Book online or call to see a doctor today.