Andrew Place Clinic

We all deserve to be treated with courtesy and respect.
That is our commitment to you. Please treat us the same way.

Masks are still to be worn when attending for Onsite Consultations or entering our Clinics, please bring your mask & wear it appropriately.

We have heard your feedback regarding appointment availability and long wait times on hold.
We have 2 new doctors started and online bookings via HotDoc are available to ease phone delays.
We however have a Zero Tolerance towards abusive, threatening behaviours against staff and other patients.
This includes shouting, swearing, aggressive words or actions, threats, inappropriate gestures and name calling.
Abusers will be required to leave the clinic and to transfer their care to another practice.
This applies for both phone calls and inside the clinics.

We ask that you be understanding, show patience and be kind to all aspect of our Andrew Place Clinic/ Bundoora Health Staff as we are doing our very best to continue providing quality care and services during these extended challenging times.
We appreciate your understanding as we all work together to stay safe in 2022.

MAKE AN APPOINTMENT

"Providing quality medical care to the Bundoora community since 1971."

We offer a full range of General Practice Services

Monday 8am – 8pm
Tuesday 8am – 6pm
Wednesday 8am – 8pm
Thursday 8am – 8pm
Friday 8am – 5pm
Saturday 9am – 1pm
Public Holidays 9am - 12pm

Private Hours - 8am - 9am & all day Saturday, no bulk billing
After Hours - no bulk billing, except for Children <12yo

AFTER HOURS LOCUM SERVICE
Andrew Place Clinic employs an accredited service to care for patients when the clinic is closed.
The locum service number is (03) 9429 5677

In case of an emergency, please call an Ambulance on 000.
It may also be appropriate to attend the local emergency department
Northern Hospital (03) 8405 8000
Austin Hospital (03) 9496 5000
Royal Children’s Hospital (03) 9345 5522
Northpark Private Hospital (03) 9468 0565
Mercy Hospital for Women (03) 8458 4444

Andrew Place Clinic is supporting the national Covid-19 vaccination roll out of people aged 5 years and above who hold a valid and current Medicare card.
Refer to the COVID-19 Tab for detailed information or to the APPOINTMENTS Tab for booking online via HotDoc!
If you do still need to discuss Covid-19 Vaccinations please call 03 9467 1444 between the hours of 10am-2pm Monday to Friday only to discuss with reception staff, who may book you an appointment with a GP to discuss further.
Your patience is much appreciated during this very busy time. We thank you for your cooperation.

As you are all aware we are now facing extended Covid-19 waves and cases in our community. This can be a worrying time but we, the Andrew Place Clinic staff, want to assure you that we remain dedicated to assisting our patients and their families throughout these challenging circumstances.
In order to minimize the potential spread of Covid-19 we will be implementing some changes to the way Andrew Place Clinic runs and we would greatly appreciate your cooperation.  Also be aware that this is a rapidly changing situation and as such advice and procedures are likely to change.  Please continue to check out website for the most updated information.

ATTENTION PLEASE
Due to the coronavirus pandemic we are unable to see any patients with cold or flu symptoms (including cough, fever, sore throat or runny nose) in-clinic without COVID-Safe arrangements being made. We ask that you book a telehealth consult – which is a consultation conducted over the phone (a facetime or zoom chat can also be arranged) for the doctor to make an assessment or have a consultation with you, during this time the doctor will inform you how the consultation will proceed and when and if you will be able to enter the clinic. If you are booking an appointment to consult with your doctor for an unrelated issue – but also have cold and flu symptoms – even if very mild – we ask that you arrange a telehealth appointment, inform the receptionist so that COVID-Safe arrangements can be made or postpone your appointment until you are symptom free.

In order to minimise potential exposure to the coronavirus, while you are within the clinic we will be implementing the following:-
· Please call the reception when you arrive for your appointment and remain in your car. Reception will log you as arrived and when the Doctor/ Nurse is ready to see you, they will call and instructed you when and if you are to enter the clinic. Upon entering the clinic ALL people must sanitise hands as they pass by reception and patients >12yrs old must have a mask on and worn appropiately and correctly when entering and while within the clinic.
·       Waiting room seats have been separated to create distances which will minimise your exposure to other patients, if you need to wait in the waiting room. By limiting the number of people in the waiting room/ clinic; we therefore reduce your risk. Similarly you may notice a change in the seating arrangements in all consulting rooms.
·       Please ensure you are wearing a mask when entering and within the clinic, use hand sanitiser as you enter the clinic and then again on leaving.

Again, these are worrying times and sometimes that worry can become significant distress.  Please contact Andrew Place Clinic if you are concerned about your own mental health, or that of a loved one.  For 24 hour a day telephone crisis support please contact Lifeline on 13 11 44.

Thank you for your understanding.