BOOKING AN APPOINTMENT
A standard appointment usually deals with 1 issue and for this we allow up to 12 minutes. Should you feel you have more concerns you would like discussed then we encourage you to make a longer appointment and for this we allow up to 25 minutes. Please inform our friendly reception staff if you are wanting to book for specific care plans or procedures as these often involve longer appointments and may also involve time being allocated with our nursing staff as well as the doctor. While we endeavor to run on time, the nature of health care is that delays sometimes happen and we thank you for your patience if this occurs. As can be expected, emergency cases are given priority and we trust that you will understand if an emergency is seen before you.
24HR BLOOD PRESSURE MONITORS
Andrew Place Clinic offers 24hr Blood Pressure Monitor appointments to existing patients on request.
A non-rebate fee will apply for this service. The fee for patients holding a valid Concession card is $30 and fee for all other Private patients is $50 as from 01/11/2019.
MOLEMAP CHECKS (available on Tuesdays and Thursdays for limited appointments as from 29/10/2020)
Andrew Place Clinic is able to offer a MoleMap Check for current, existing and new patients of the clinic.
Full body skin cancer checks are available. MoleMap Check is a thorough full head to toe skin check with technology to identify melanomas and skin cancer. You will be seen by a trained melanographer, images reviewed and diagnosed by a specialist dermatologist who will then forward a report in approximately 5-10 days to your nominated GP who will discuss the results and any treatment recommendations.
MoleMap Check appointments are available on Tuesdays and Thursdays with a fee of $175.00. (Service may be covered by Private Health Insurance, patients to check with their own Health Insurance Provider for coverage details).
Please call and speak to reception to book a 30 minute non-medicare rebate appointment.
Please note this service is for a MoleMap Check and images will only be taken on the day of any moles of concern.
ALL Patients MUST be Fully Vaxxed and/or provide a current negative COVID test result in the last 24/48hrs.
* Please Note: Saturday MoleMap Check appointments are currently suspended until further notice, upon return in the future; Saturday MoleMap Check appointment fee will be $183.00.
Change to WorkCover Consultations & Billings from 1st January 2022
As of 1st January 2022, the fee for existing Workcover consultations will be lifted to match that of our standard consultations. This is to align with our pre-existing policy for new Workcover consultations.
ALL WorkCover appointments will be paid for via the patient at the time of consultation, who will then seek the reimbursement from their workplace.
With ever increasing costs the practice can no longer afford to subsidise the gap between the charge for a private consult and the amount paid by Workcover for a work-related consult.
We are sure you understand our ongoing commitment to providing the best patient care possible to everyone in our community, and we thank you for your ongoing support. Please note that billing will, as always, be subject to doctor discretion.
If you would like more information regarding general practice fees see the following link:
It is important that you obtain results of any tests that your doctor has arranged for you. No News is No News, not good news so please follow up any tests you have had with the clinic.
The preferred way of receiving results is with a follow-up appointment with your doctor. Please note that results usually take 2-4 working days to return, with special tests taking longer.
Alternatively, you may contact the clinic after 11.00 am on weekdays only to receive your results via phone from one of our reception staff. Please note that it may not be possible to answer queries about results outside of these times and patients must call for results on the weekdays that the ordering doctor is rostered. If you are unable to call at these times please arrange a follow-up appointment with your doctor.
If your result requires more urgent follow-up please discuss this with your doctor.
The Doctors at this clinic practice quality prescribing so we prefer to see all patients who need prescriptions at a scheduled appointment. We do understand that this may not be possible in all cases. A non-rebate fee will apply for all prescriptions issued without an appointment ($20).
Any requests for prescription/s will be forwarded to your doctor and will be actioned within the 10 business days. No Requests will be taken or actioned on the weekend or on a Public Holiday. If the matter is more urgent, we recommend that you make an appointment to see your doctor.
General Practitioners are unable to backdate referrals so please ensure you have a valid referral before seeing a specialist.
It is preferred that you arrange appointment to see your regular doctor to issue referrals for specialist visits and specialist tests. We do understand that this may not be possible in all cases. A non-rebate fee will apply for all referrals issued without an appointment ($20).
Any requests for referrals will be forwarded to your doctor and will be actioned within the 10 business days. No Requests will be taken or actioned on the weekend or on a Public Holiday. If the matter is more urgent, we recommend that you make an appointment to see your doctor.
TRANSFERRING MEDICAL RECORDS
The practice is committed to maintaining the confidentiality of personal health information and abides by State and Commonwealth privacy legislation. Patient medical records withhold personal health information and is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
You have the right to request for your personal health information obtained at our clinic to be transferred to another Medical Practice at any time.
All requests to transfer medical records must be in writing with the patient completing a Medical Consent Transfer Form provided by our clinic, with the patient signing the consent and listing the practice details to which the medical record is to be forwarded. A fee may be incurred for administrative time, recovery, inspection, collating, copying and postage.
Our clinic may charge $20 for Transfer of Records to cover Australia Postage & Administration Costs.
TELEPHONING YOUR DOCTOR
We believe your medical concerns are best dealt with by making an appointment to see your Doctor.
If you have a brief query our receptionists will let the doctor know the relevant details and a receptionist, doctor or nurse will then return your call. All queries are treated with the utmost confidentiality.
Generally we do not interrupt consultations and you will receive a return call as soon as possible. Non-urgent requests may take 10 business days to action. If the query is more urgent, we recommend you make an appointment to see your doctor.
Some of our doctors will offer home visits for patients who are unable to be seen at the clinic. We ask that you discuss this with your doctor directly or our reception team to arrange.
Many of our doctors care for residents of surrounding Aged Care Facilities and we see this as a very important part of our role in the community. Please contact or reception staff to discuss this further.