Contact us on (03) 94671444 for an appointment or via our HotDoc Online Booking system using the "Make an Appointment" button link.
The clinic runs by an appointment system. Appointments are made by telephone or in person or can be made via our user-friendly online booking system - HotDoc (please refer to the Home or Contact tab for the Make an Appointment button link).
BOOKING AN APPOINTMENT
A standard appointment usually deals with 1 issue and for this we allow up to 12 minutes. Should you feel you have more concerns you would like discussed then we encourage you to make a longer appointment and for this we allow up to 25 minutes. Please inform our friendly reception staff if you are wanting to book for specific care plans or procedures as these often involve longer appointments and may also involve time being allocated with our nursing staff as well as the doctor. While we endeavor to run on time, the nature of health care is that delays sometimes happen and we thank you for your patience if this occurs. As can be expected, emergency cases are given priority and we trust that you will understand if an emergency is seen before you.
24HR BLOOD PRESSURE MONITORS
Andrew Place Clinic offers 24hr Blood Pressure Monitor appointments to existing patients on request.
A non-rebate fee will apply for this service. The fee for patients holding a valid Concession card is $30 and fee for all other Private patients is $50 as from 01/11/2019.
MOLEMAP CHECKS
Andrew Place Clinic is able to offer a MoleMap Check for current and existing patients of the clinic.
Full body skin cancer checks are available. MoleMap Check is a thorough full head to toe skin check with technology to identify melanomas and skin cancer. You will be seen by a trained melanographer, images reviewed and diagnosed by a specialist dermatologist who will then forward a report in approximately 5-10 days to your nominated GP who will discuss the results and any treatment recommendations.
MoleMap Check appointments are available on selected Thursdays and Saturdays with a fee of $153.00 on a weekday and $183.00 on a Saturday (service may be covered by Private Health Insurance, patients to check with their own Health Insurance Provider for coverage details).
Please call and speak to reception to book a 30 minute non-medicare rebate appointment.
Please note this service is for a MoleMap Check and images will only be taken on the day of any moles of concern.
RECEIVING RESULTS
It is important that you obtain results of any tests that your doctor has arranged for you. No News is No News, not good news so please follow up any tests you have had with the clinic.
The preferred way of receiving results is with a follow-up appointment with your doctor. Please note that results usually take 2-4 working days to return, with special tests taking longer.
Alternatively, you may contact the clinic after 11.00 am on weekdays only to receive your results via phone from one of our reception staff. Please note that it may not be possible to answer queries about results outside of these times and patients must call for results on the weekdays that the ordering doctor is rostered. If you are unable to call at these times please arrange a follow-up appointment with your doctor.
If your result requires more urgent follow-up please discuss this with your doctor.
REPEAT PRESCRIPTIONS
The Doctors at this clinic practice quality prescribing so we prefer to see all patients who need prescriptions at a scheduled appointment. We do understand that this may not be possible in all cases. A non-rebate fee will apply for all prescriptions issued without an appointment ($20).
Any requests for prescription/s will be forwarded to your doctor and will be actioned within the 5 business days. No Requests will be taken or actioned on the weekend or on a Public Holiday. If the matter is more urgent, we recommend that you make an appointment to see your doctor.
REFERRALS
General Practitioners are unable to backdate referrals so please ensure you have a valid referral before seeing a specialist.
It is preferred that you arrange appointment to see your regular doctor to issue referrals for specialist visits and specialist tests. We do understand that this may not be possible in all cases. A non-rebate fee will apply for all referrals issued without an appointment ($20).
Any requests for referrals will be forwarded to your doctor and will be actioned within the 5 business days. No Requests will be taken or actioned on the weekend or on a Public Holiday. If the matter is more urgent, we recommend that you make an appointment to see your doctor.
TELEPHONING YOUR DOCTOR
We believe your medical concerns are best dealt with by making an appointment to see your Doctor.
If you have a brief query our receptionists will let the doctor know the relevant details and a receptionist, doctor or nurse will then return your call. All queries are treated with the utmost confidentiality.
Generally we do not interrupt consultations and you will receive a return call as soon as possible. Non-urgent requests may take 5 business days to action. If the query is more urgent, we recommend you make an appointment to see your doctor.
HOME VISITS
Some of our doctors will offer home visits for patients who are unable to be seen at the clinic. We ask that you discuss this with your doctor directly or our reception team to arrange.
Many of our doctors care for residents of surrounding Aged Care Facilities and we see this as a very important part of our role in the community. Please contact or reception staff to discuss this further.
AFTER HOURS LOCUM SERVICE
Andrew Place Clinic employs an accredited service to care for patients when the clinic is closed.
The locum service number is 03 9429 5677
In case of an emergency, please call an Ambulance on 000.
It may also be appropriate to attend the local emergency department
Northern Hospital 8405 8000
Austin Hospital 9496 5000
Royal Children’s Hospital 9345 5522
Northpark Private Hospital 9468 0565
Mercy Hospital for Women 8458 4444
The clinic runs by an appointment system. Appointments are made by telephone or in person or can be made via our user-friendly online booking system - HotDoc (please refer to the Home or Contact tab for the Make an Appointment button link).
BOOKING AN APPOINTMENT
A standard appointment usually deals with 1 issue and for this we allow up to 12 minutes. Should you feel you have more concerns you would like discussed then we encourage you to make a longer appointment and for this we allow up to 25 minutes. Please inform our friendly reception staff if you are wanting to book for specific care plans or procedures as these often involve longer appointments and may also involve time being allocated with our nursing staff as well as the doctor. While we endeavor to run on time, the nature of health care is that delays sometimes happen and we thank you for your patience if this occurs. As can be expected, emergency cases are given priority and we trust that you will understand if an emergency is seen before you.
24HR BLOOD PRESSURE MONITORS
Andrew Place Clinic offers 24hr Blood Pressure Monitor appointments to existing patients on request.
A non-rebate fee will apply for this service. The fee for patients holding a valid Concession card is $30 and fee for all other Private patients is $50 as from 01/11/2019.
MOLEMAP CHECKS
Andrew Place Clinic is able to offer a MoleMap Check for current and existing patients of the clinic.
Full body skin cancer checks are available. MoleMap Check is a thorough full head to toe skin check with technology to identify melanomas and skin cancer. You will be seen by a trained melanographer, images reviewed and diagnosed by a specialist dermatologist who will then forward a report in approximately 5-10 days to your nominated GP who will discuss the results and any treatment recommendations.
MoleMap Check appointments are available on selected Thursdays and Saturdays with a fee of $153.00 on a weekday and $183.00 on a Saturday (service may be covered by Private Health Insurance, patients to check with their own Health Insurance Provider for coverage details).
Please call and speak to reception to book a 30 minute non-medicare rebate appointment.
Please note this service is for a MoleMap Check and images will only be taken on the day of any moles of concern.
RECEIVING RESULTS
It is important that you obtain results of any tests that your doctor has arranged for you. No News is No News, not good news so please follow up any tests you have had with the clinic.
The preferred way of receiving results is with a follow-up appointment with your doctor. Please note that results usually take 2-4 working days to return, with special tests taking longer.
Alternatively, you may contact the clinic after 11.00 am on weekdays only to receive your results via phone from one of our reception staff. Please note that it may not be possible to answer queries about results outside of these times and patients must call for results on the weekdays that the ordering doctor is rostered. If you are unable to call at these times please arrange a follow-up appointment with your doctor.
If your result requires more urgent follow-up please discuss this with your doctor.
REPEAT PRESCRIPTIONS
The Doctors at this clinic practice quality prescribing so we prefer to see all patients who need prescriptions at a scheduled appointment. We do understand that this may not be possible in all cases. A non-rebate fee will apply for all prescriptions issued without an appointment ($20).
Any requests for prescription/s will be forwarded to your doctor and will be actioned within the 5 business days. No Requests will be taken or actioned on the weekend or on a Public Holiday. If the matter is more urgent, we recommend that you make an appointment to see your doctor.
REFERRALS
General Practitioners are unable to backdate referrals so please ensure you have a valid referral before seeing a specialist.
It is preferred that you arrange appointment to see your regular doctor to issue referrals for specialist visits and specialist tests. We do understand that this may not be possible in all cases. A non-rebate fee will apply for all referrals issued without an appointment ($20).
Any requests for referrals will be forwarded to your doctor and will be actioned within the 5 business days. No Requests will be taken or actioned on the weekend or on a Public Holiday. If the matter is more urgent, we recommend that you make an appointment to see your doctor.
TELEPHONING YOUR DOCTOR
We believe your medical concerns are best dealt with by making an appointment to see your Doctor.
If you have a brief query our receptionists will let the doctor know the relevant details and a receptionist, doctor or nurse will then return your call. All queries are treated with the utmost confidentiality.
Generally we do not interrupt consultations and you will receive a return call as soon as possible. Non-urgent requests may take 5 business days to action. If the query is more urgent, we recommend you make an appointment to see your doctor.
HOME VISITS
Some of our doctors will offer home visits for patients who are unable to be seen at the clinic. We ask that you discuss this with your doctor directly or our reception team to arrange.
Many of our doctors care for residents of surrounding Aged Care Facilities and we see this as a very important part of our role in the community. Please contact or reception staff to discuss this further.
AFTER HOURS LOCUM SERVICE
Andrew Place Clinic employs an accredited service to care for patients when the clinic is closed.
The locum service number is 03 9429 5677
In case of an emergency, please call an Ambulance on 000.
It may also be appropriate to attend the local emergency department
Northern Hospital 8405 8000
Austin Hospital 9496 5000
Royal Children’s Hospital 9345 5522
Northpark Private Hospital 9468 0565
Mercy Hospital for Women 8458 4444